Contact Details
Work Experiences
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Customer Service Advisor
- Directed a 12-member team to optimize subscription management and customer retention
- Resolved 200+ complex customer issues monthly, aligning solutions with organizational objectives
- Collaborated with delivery partners to address escalations and enhance performance
- Executed root-cause analysis, achieving 20% improvement in customer satisfaction
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Public Health Advocate
- Designed immigrant integration initiatives providing resources and partnership development for over 50 individuals
- Facilitated skill-building workshops for 10 immigrants, enhancing community engagement
- Hosted mental health awareness events, increasing community participation by 30%
- Advanced mental health awareness in immigrant communities by 25%
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Health Care Support
- Provided personalized care for 35 residents, ensuring dignity and comprehensive support
- Coordinated social activities, enhancing mental well-being by 15%
- Monitored health and behavioural changes for timely intervention
- Implemented safety measures, reducing resident slips and falls by 20%
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Operations Manager
- Managed reconciliation for 500 agents handling 100,000,000+ Naira in daily transactions
- Strengthened internal controls, reducing fraud by 20% and improving financial compliance
- Minimized administrative overhead by 10% through operational process streamlining
- Engineered operational redundancies for risk mitigation and business continuity
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Operations Manager
- Led cross-functional teams in developing payment applications, improving user experience by 30%.
- Supervised government payroll processing for 53,000 civil servants
- Engineered new payment gateway, improving digital payment solutions
- Analysed invoice data to identify trends and provide actionable business intelligence
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Settlement Specialist
- Managed transaction monitoring and settlement for 100,000+ monthly transactions
- Administered foreign exchange settlements exceeding $30 million with high precision and regulatory compliance
- Conducted comprehensive data analysis to identify operational trends and improvement opportunities
- Resolved client complaints within established service level agreements
- Contributed to implementation of “Super Settler” platform, enhancing transaction efficiency by 25%
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Health Educator
- Executed WHO polio immunization campaigns, elevating community health awareness by 10%
- Organised HIV prevention workshops and testing drives under State Action Committee on AIDS (SACA)
- Trained 42 traditional birth attendants in advanced healthcare methodologies
- Developed and implemented malaria prevention programs benefiting 4,000 individuals
- Enhanced maternal and infant health outcomes through targeted educational interventions
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Lecturer, Department of Pharmacy
- Delivered anatomy and physiology lectures to 45 pharmacy students
- Administered comprehensive student assessments
- Established HIV/AIDS health club with 50 participants
- Promoted peer-based public health education focusing on prevention, care, and support
Education
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MSc, Public Health and Health Promotion
Merit
MSc Dissertation: Examining the Influence of Ethnic Cultural Norms on Teenage Pregnancy in Nigeria
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MBA, Business Studies and Administration
Merit
MBA Project: Management of Human Resources in Business Sector: A Case Study of Phinomar Nigeria Limited, Ado Ekiti
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BSc, Human Physiology
Second Class Honours, Upper Division
BSc Project: Haematological Changes during Pregnancy.
Skills
Healthcare Competencies
Professional Capabilities
Operational Management
Technical Proficiencies
Certifications
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Project Management Fundamentals | Open University UK
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Effective Business Writing & Communication | Workforce Group, Nigeria
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Personal Effectiveness | Paradigm Learning Services
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Introduction to Chargeback and Dispute | American Express
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Youth Enterprise With Innovation in Nigeria (YouWIN) | Enterprise Development Centre
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Health, Safety and Environment Competence Development | Joint Professionals Training & Support Int’l
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Peer Education Training Course | National Reproductive Health and HIV/AIDS Prevention
Projects
Awards
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Senior Secondary School Scholarship | Government of Imo State
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Local Government Award for NYSC Health Pet Projects | Jahun Local Government, Jigawa State